Please be advised that the official business week for Night Owl Bookstore is from Saturday to Thursday. Fridays and public holidays are considered holidays for all employees of Night Owl Bookstore and shipping companies.
Our first mission is to offer you the best and easiest online shopping experience we can, because your convenience is our priority.
The items you purchased will be shipped from Riyadh, Saudi Arabia, to the shipping address you provide at checkout. Night Owl Bookstore ships domestically to most regions and cities within Saudi Arabia.
Currently, the website does not support international shipping at checkout. However, we hope to offer shipping within the Gulf region soon. If you are an international guest and would like to purchase a book, you can reach out to us at our Contact page, and we will see what we can do.
Our store provides more than one shipping method. We offer tracked shipping via Aramex (shipping charges are calculated at checkout). Once your order is made, you should receive tracking updates from Aramex via your registered mobile number. You can also track your order by viewing your Order Details in your Account. The estimated delivery time is 1 – 5 days after your order has shipped, depending on destination.
Additionally, if your delivery address is in Riyadh, you have the option to choose Same-day Delivery (carried out by our company). For some deliveries this may extend to next-day or two-day delivery, depending on the volume of orders and/or the hour your order was made. With this shipping option, orders that exceed 300 SAR will be eligible for Free Shipping (note: this is only for orders within Riyadh city that select the Same-Day Delivery option).
In the case of urgent orders, please contact our customer service and we will do our best to help you.
You may pay by credit card during checkout or pick the option to pay by cash upon receiving the package at your door.
The delivery charge is determined at checkout.
DELIVERY SCHEDULE
We process and ship all our orders 6 days a week, except for Fridays and KSA Public Holidays.
For the Same-Day Delivery option (only in Riyadh, KSA), orders should be placed before the cut-off time of 4:00 PM. Orders placed after 4:00 pm will be delivered on the next working day.
Important Delivery Information:
A signature is required upon receipt of the shipment to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a recipient of the order.
If there is no one at the registered address to receive your order, the shipping company will try to contact you and arrange for delivery twice. If that fails, the shipment will be returned to us. We are not responsible for any order exceeding 7 days of the first delivery attempt.
Estimated delivery times are to be used as a guide only and resignation from the date of dispatch. Night Owl Bookstore is not responsible for any delays caused by customs clearance processes.
We reserve the right to add extra charges to the shipping delivery if your location is in a remote area.
If you want to cancel your order, please fill out the Cancellation Request Form on your Account page or head to our Contact page and send us a message with the details required to cancel or refund your order.
Please note that if your order has already been shipped and you want to cancel it, you will need to receive it first and then follow the Returns and Refunds Policy.
Thank you, and please don’t hesitate to reach out for any additional enquiries or concerns.
