Returns & Refunds Policy
Returns & Refunds Policy – Night Owl Bookstore
We hope you enjoy shopping with Night Owl Bookstore. Below is everything you need to know about our return and refund policy:
2-Day Return Window
You have 24 hours from the time your order is delivered to contact us and request a return.
Once your request is approved, the item must be shipped back within the following 24 hours.
After we receive and inspect the returned item, you will be refunded the full price of the product—subject to the conditions outlined below.
Return Eligibility
You may be eligible for a return if the item you received:
- Was delivered in error
- Arrived severely damaged
- Does not match the product deion on our website
Supporting evidence (such as clear photos) must be provided when submitting your return request.
Refund Conditions
Eligibility for a refund depends on the extent of the damage:
- Damage such as a tear or fold measuring 6 cm or more on the cover, or any issue that affects the readability of the text, qualifies for a refund.
- In cases of severe damage, you will receive a full refund, including the original shipping cost.
- For minor imperfections (e.g., light scratches or wrinkles on the spine), a partial refund may be issued, and the customer will be responsible for return shipping.
All returned items are subject to quality inspection before a refund is processed.
Replacements
You may request a replacement if:
- The item was delivered in poor condition, or
- The wrong item was sent in error
How to Request a Return
To begin the return process, please contact us and provide the following:
- Proof of purchase (order number or digital invoice)
- Your email address
- Whether you are requesting a replacement or refund
- A valid reason that meets our return eligibility criteria
- Clear photographic evidence (if the item is damaged)
Be sure to return all original contents of the package, including any free promotional items received.
Once the returned item is received and passes inspection, your refund or replacement will be processed.
Return Timeline
Items may be returned within 2 business days of delivery, provided they meet the conditions listed above.
Returns requested or shipped outside this timeframe will not be accepted.
How to Ship the Product Back
Once your return request is approved, we will guide you through the return process.
The product must be shipped within 2 business days of receiving approval.
Failure to ship the item within this period will result in cancellation of the return request.
Tracking Your Return
You will receive status updates via your preferred contact method and email notifications.
If you have any questions at any point, please don’t hesitate to contact us — we’re here to help.